Operator Notes · Topic

Retention

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KPIs 5 Revenue 5 Margin 3 Billing 2 Capacity 2 Cash & AR 2 Costs 2 Benchmarks 1 Operations 1 Payers 1 Retention 1 Space 1 Staffing 1 Valuation 1

Sep 7, 2026Retention

Your cancellation rate is a revenue leak with a dollar figure on it

Your cancellation rate looks like background noise. It is a revenue leak with a dollar figure, and a sign your patients are leaving. Read both.